-Preparation and coordination of IT Engineers schedules for on-site/ outsource/ inhouse projects & backfills purpose on daily basis
-Providing first-level helpdesk and end-user support
-Troubleshooting system and network problems and diagnosing and solving hardware or software faults
-Repairing equipment and replacing parts as required
-Managing backup jobs
-Providing support, including procedural documentation and relevant reports
-Maintaining records of software licenses
-Managing IT Assets, inventory and other IT supplies
-Source and co-ordinate with vendors for procurement, maintenance and support issues
-Maintain neat and timely update on the service form inputs to the office system